Nestlé

We have been working with the B2B division of food and beverage goliath Nestlé since 2017. They needed an integrated digital marketing process that would achieve multiple goals:

• Increase engagement and leads with new prospects
• Increase share of wallet with existing clients
• Establish a longer and deeper relationship with their target audiences
• Re-ignite inactive customers

Nestlé Professional’s first challenge was to have better clarity of their audiences, their buyer journeys and decision-making process. Without this holistic view of their customers, Marketing struggled to produce qualified leads for the Sales team.

We defined, validated and developed personas and customer journey maps for Nestlé for three key segments. This was a collaborative effort with the Sales and Marketing teams to enable a better understanding of their customers’ behaviours, barriers and drivers to purchase.

We then developed an integrated digital marketing strategy that had three main pillars of work – a new campaign website with localised content and offers, marketing automation and a digital media program. A key focus for the automation is to improve the lead scoring, qualification and routing process.

With Sales and Marketing Alignment top-of-mind, we have defined the data requirements for online capture and lead pass-through to Sales, as well as integration into the global CRM infrastructure. Finally, we used a refreshed set of creatives to drive brand awareness and lead generation through SEM and paid social campaigns, such as Facebook and LinkedIn.