An effectively configured Marketing Automation Platform (MAP) enables a personalised and seamless user experience through the often long and complex B2B purchasing lifecycle.
In simple terms, marketing automation refers to the technology and software that powers the execution of often repetitive and laborious marketing tasks, such as sending emails, updating content and updating data and contact records across all digital touchpoints. When used correctly, it can effectively nurture the right prospects at scale and convert them into loyal customers.
We believe marketing automation is a process – not a software platform. Implementing an automation platform does not in itself create a high-performance B2B marketing machine. When the platform is underpinned with a well-defined plan, process and expertise, then you have the ingredients for B2B success. We’ve been helping our clients automate since 2008 – a journey we started with IBM and their global and local marketing teams.
Below are some of the critical areas we assist with:
Lifecycle strategy and touchpoint mapping
Lead scoring – to effectively manage and progress prospects through to Sales at the right time as marketing qualified leads (MQLs)
Lead nurturing – across email, SMS and advertising channels
Lead routing and Sales and Marketing alignment
Integration with CRM systems
Audits to determine the right MAP for you, or to get more from your current platform
MAP implementation and training
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